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Guides

babblevoice - Guide for your IT Department

This guide is for your IT department and aimed at answering any questions they may have in regards to how babblevoice fits in with your existing network.

This is how your direct debit is calculated

Our Direct Debit looks at a number of factors when calculating how much to collect and is calculated five days from the end of the month.

Guide - replace a phone with VLANS

If you are here, hopefully you have already identified that you are using VLANS.

How to ensure you don't run out of funds

Having sufficient funds on your domain is essential in ensuring babblevoice works. If you run out of funds, you will not be able to make outbound calls.

Guide - full reboot

Ok, if you have ended up on this page then my apologies. If you have been told to reboot - I know the feeling when this is the advice I receive. I am being fobbed off.

Guide - how to handle phone calls during company meetings

During normal day time activity the office opens and closes like clockwork. Open 9 AM, close at 5:30 PM, Monday through to Friday. Apart from things like Bank Holidays, this happens week in week out.

Tannoy

A tannoy is an extension that when called from a phone will call a group of phones, switch them to speaker mode and play on the loud speaker whatever the caller says into the calling phone.

Guide - resolving poor quality

This is both a guide for end users in how to resolve quality issues with phone calls and also serves as the procedure our own support staff follow when helping end users resolve ongoing call quality issues.

SoundStation 7000

For some reason, Polycom have not released the latest version of firmware for this phone - which means the phone is not capable of auto configuring (which includes Zero Touch Provisioning), so there is a small routine to configure this phone.

Guide - replace a phone

If you need to replace a phone as one has died, or you are simply upgrading then this guide should provide you with everything you need to know about how to go about it. If you do need any further help with this process then please contact us.

Contingency Plan

In life there are some circumstances that fall outside of your, and our, control. These can include disruption to your power supply and failure of the internet connection. We advise all our customers that they prepare in advance for these.

4G router

4G routers have a SIM card slot that enables you to insert a SIM card and set up your router so that if your broadband line was to go down, the router would switch automatically to 4G during the down time.

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