Intro At the heart of babblevoice, rules are at the core of how phone calls are handled. They can be used for all sorts of things, but they become more useful when they are layered to form auto attendants. When they become layered, the normal rules table can become a little more confusing to follow from one to the next what will happen.
To get a more visual view of how a call maybe handled the Flow viewer can be used.
Introduction We currently have implemented speech to text in a simple auto attendant and voicemail transcribing. We will be extending this feature in the near future.
Auto attendant This is similar to ‘Alexa’ voice control (except you don’t have to say ‘Alexa’).
It is implemented using call rules:
When a call comes in for intro then say 'sales or service' wait for the user to say sales,service and go to that extension, try up to 3 times then say 'failed' hangup the call with the reason normal clearing.
Intro A tannoy is an extension, when called from a phone will call a group of phones, switch them to speaker mode and play on the loud speaker whatever the caller says into the calling phone.
Here is an example
When a call comes in for 444 then use phones in the group test as a tannoy. Under ‘Stuff’ you would create a group called ‘test’ and add the phones you wish to broadcast to.
Intro For more complex time of day routing (or you would just like to use Google Calendar) you can check the state of any (which is shared) Google Calendar and make a decision what to do with a call.
Typically, it might be used for checking the opening and closing times of your office which in turn will either allow calls through or send them to voicemail.
To set this up - it is easy - as long as you know where to look for all of this little settings required.
Queues Intro There are 2 ways to ring a group of phones from a babblevoice call rule, first by call a group, the second by queueing the call.
When you call a group, that is what happens immediately. All the phones in the group will start ringing and if a number of other calls come in at the same time the phones themselves will receive the calls and alert the user to those calls.
Intro Call rules are the backbone of babblevoice. They appear very simple, but used in different ways can be as complex or as simple as you like.
Probably the most simple example is this one
When a call comes in on 01442299280 then ring group reception. But can get a little more complex
When a call comes in on 01442299280 check my Google calendar firstname.lastname@example.org if I am busy then jump to extension weareopen otherwise jump to weareclosed.
Intro This is for the rule chunk which allows caller id’s to be checked and blocked (or whatever you wish to do with them).
It works best on call rules. Here is an example
When an incoming call comes in on 02030518040 then if the caller id number matches '000,07788036271' then jump to extension deadend, otherwise call extension 1000. Then we have an internal rule which looks like
Intro This is a very simple rule chunk. The idea is to allow integration into a web application which may typically be CRM or some other form of contact system.
This has been superseded by baaxml which offers the same functionality plus much more.
It will append some get variables to the URL for each call to the url.
The following variables will be called if the url is called at the start of the call
Intro When you create a device (phone), it comes with a voicemail box. If you need a company wide mailbox, simply create a device which won’t have a phone attached to it.
Checking voicemail Voicemail to email We have designed babblevoice, so that your voicemails can be forwarded to an email address via one of the user accounts added in the users widget. If you are using a gmail account just to login you may wish to have the voicemail then forwarded to your regular email address.